Terms and Conditions

Terms for using the website
Users shall be fully responsible for any access or use of Grupo Praia de Lobos websites and shall be subject to accepting the Terms and Conditions and Privacy Policy herein pursuant to the Portuguese Law. Grupo Praia de Lobos may change the Terms and Conditions or revise the Privacy Policy herein, where users shall be responsible for reading and revising them whenever they access the group’s websites in order to make themselves aware of any changes made. The Terms and Conditions and Privacy Policy herein comprehend all the Grupo Praia de Lobos company websites, which includes the website you are visiting.

The use of any software or application interfering with the normal operations of the group’s websites is forbidden, as well as the use of any application, automatic mechanism, or manual process monitoring or copying its web pages without prior consent or permission from Grupo Praia de Lobos.

All contents and information available on Grupo Praia de Lobos websites, including brands, designs, logos, texts, images, and others are the property of Grupo Praia de Lobos. Their download, reproduction, or forwarding for non-commercial purposes is strictly forbidden and they may not be changed without prior and express consent in writing from Grupo Praia de Lobos. Unless otherwise indicated, all contents are protected as per general legal terms and by national and international Intellectual Property protection legislation. All contents on the web pages of Grupo Praia de Lobos are also protected by Industrial Property Rights and the Computer Crime Law.

However, users may print parts of these websites as long as these are not changed, for the purpose of personal and non-commercial use, taking into consideration the source and copyright indicated, and no other property indication is removed.
Some parts of the websites may contain images which are subject to the copyright of their providers. All trademarks on these websites are the property of or licensed to Grupo Praia de Lobos.

The contents displayed on the Grupo Praia de Lobos websites may include misunderstandings. Grupo Praia de Lobos may change or correct published information at any given time without a previous warning.

Content and Warranties
All information present on these websites was included in good faith and is solely for the purpose of general information; therefore, its use takes place at the user’s own risk.

Grupo Praia de Lobos websites and their contents are provided with no warranties whatsoever – including implied warranties of merchantability, non-infringement of third-party rights, and fitness for a particular purpose. There is also no guarantee that access to these websites is not interrupted or exempt from errors, viruses, or any other damaging material, or that information on these websites is complete, precise, and relevant.

Grupo Praia de Lobos does not filter or monitor beforehand content submitted to these websites by third parties and shall not be held responsible for filtering or monitoring this type of content. Grupo Praia de Lobos may investigate allegations that content submitted to these websites is in breach of its Terms and Conditions and may decide whether information will be removed from these websites.

Grupo Praia de Lobos shall not be responsible or liable for any action or content submitted by or between users and third parties on these websites or away from them. Notwithstanding, users agree to not submit illegal content to these websites. Grupo Praia de Lobos shall cooperate with the proper authorities at all times in applying the law or a court order requesting or ordering to reveal the identity or help in identifying or locating anyone submitting such content.

Responsibility, Use, and Risk
Grupo Praia de Lobos and all its employees and people in charge, as well as those involved in the creation, production, maintenance, and implementation of its websites, shall not be held liable by its users for damages or injuries – including profit loss and moral damages, indirect, accidental, and subsequent damages – as a result of correct or incorrect use of these websites and their content, third parties accessing the user’s computer or computer system, viruses, etc.

Grupo Praia de Lobos websites may contain links to third-party websites. These links are solely provided for the convenience and accessibility of users. Grupo Praia de Lobos is not responsible for the content of these websites. Users may access and visit third-party websites at their own responsibility and risk.

The use of these websites for illegal purposes or any other purposes deemed as indecent for the image of Grupo Praia de Lobos is expressly forbidden. Usurpation, counterfeiting, taking advantage of usurped or counterfeited content, illegal identification, or dishonest competition shall be punished by criminal law.

Users are also forbidden from creating or introducing any type of virus or programmes to these websites which may damage or contaminate them, or from encouraging third parties to do so, or they will be prosecuted.

The transfer service must be requested at reception until 20H (maximum hour) of day before to proceed with the sheduling.

Cancellation Policy
– The customer can cancel free of charge up to 2 days before arrival. The client must pay the price of the first night if he cancels within 2 days of the date of arrival. Except during the period from July 1 to August 31, in which cancellation is free up to 5 days before the date of arrival. After this period will be charged the entire reservation;
– In case of no-show – at the show – full reservation will be charged;
– Special offers have specific cancellation policies and should be consulted individually;
– All prices mentioned include VAT at the rate in force.

Feedback and Complaints
We work continuously in order to improve and grow our services and we appreciate any feedback we receive for this purpose. If you have any complaints, comments, or suggestions regarding our services, please click here and contact us right away – we will answer as quickly as possible.

Legal information:
‘In the case of a dispute, consumers may resort to the following Alternative Dispute Resolution for Consumers:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Rua D. Afonso Henriques, 1
4700-030 Braga

Please visit the Consumer Portal for more information (www.consumidor.gov.pt).’